Our Klaussner power recliner and sofa started falling apart within a week of delivery. The cushions sank in, the separation between the back of the couch and the bottom cushion was enormous, and we found out that the arms are stapled cardboard- my husband put his elbow through one.
The fabric peels up off of the white cotton backing. My back started hurting from sitting on this couch, and I had to see a chiropractor. Klaussner refused to send a rep out to inspect the furniture, and Sherry Greene, company rep, was not very nice at all. The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs.
This person wrote the review because of damaged or defective of klaussner sofa from Klaussner and attached photo s. Reviewer claimed that he or she wants Klaussner to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
We collected other reviews about products and/or services offered by Klaussner for you to read. This information may help you with your purchase decision.