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Our Klaussner power recliner and sofa started falling apart within a week of delivery. The cushions sank in, the separation between the back of the couch and the bottom cushion was enormous, and we found out that the arms are stapled cardboard- my husband put his elbow through one.

The fabric peels up off of the white cotton backing. My back started hurting from sitting on this couch, and I had to see a chiropractor. Klaussner refused to send a rep out to inspect the furniture, and Sherry Greene, company rep, was not very nice at all. The furniture company we purchased it from refused a refund until we actively pursued the case through The Division of Consumer Affairs.


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Pearland, Texas, United States #1181248

This is very helpful review. We were thinking of purchasing a Klaussner sofa, but will look at other brands instead.

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