Bought a klaussner sectional and the construction of it is off. The pillows don't even line up in one area.
I'm actually impressed on how bad they screwed up on the construction of this couch. Called the company and the customer service was terrible. The lady acted like she didn't have time for me.
When speaking to the klaussner customer service rep all I could imagine was that the women I was speaking with was a hug fat bit** with a thick Carolina accent, who must hate her life, cause that's exactly how she acted. GOOD thing I got the couch from Costco, cause they are great about returns when it comes to faulty products.
Product or Service Mentioned: Klaussner Sofa.
Reason of review: Bad quality, defective product, terrible customer service.
Monetary Loss: $1700.
Preferred solution: Price reduction.