I have read some of the complaints lodged against Klaussner. In all fairness to the manufacturer, I believe the stores that have these complaints are selling the items that come from the facilities overseas.
I sell a tremendous amount of Klaussner furniture, both leather and fabric and I can tell you the pieces that come up from the Ashboro, NC facility (made down there) are quality pieces of furniture. The furniture made off shore of course is not manufactured like the pieces from Ashboro. The off shore furniture is less expensive, thus less expensive cushion cores,etc. Sales people should learn how to sell the furniture properly.
Consumers need to know how the furniture is made and where it is made so they can understand why pieces are less expensive and more expensive. There are several core densities that are available with the Klaussner products that come up from Ashboro, NC, not to mention the structural integrity of the piece. Yes, there are less expensive pieces but there is also the structurally significant pieces that I sell up in Morgantown, Penna. If anyone has any questions they would like answered about Klaussner products, please call me a (610) 286-2929 and ask for Mary.
I think Klaussner is a wonderful line, I put it in my own home and I live on it every single day. It has not failed me.