Klaussner

Purchased 2019. In 2022 see something hanging.

It's a support strap, webbing. Turn recliner over and frame is missing bolt or screw. Webbing all shredding due to frame sinking because of no bolt. Klaussner sent repairman who said entire chair would need reconstructed to redo webbing.

No guarantee due to sinking frame that any new webbing wouldn't be shredded either. Klaussner will not fix or replace saying that warranty no longer good. 3 year old leather recliner, cost 1100.00. Falling apart.

Despicable. Frame warranty is not expired.

Want a refund. THIS WAS A SPECIAL ORDER AND WAS JAPSLAPPED TOGETHER.

After an exhaustive search ,we chose this Castaway power reclining sofa /loveseat by Klaussner for our home in preparation for my upcoming surgery.We trusted the "name "and very much liked to sample set we saw in the store.We have never bought cheap furniture from a "big box" store and hoped this furniture purchase would be our last . We ordered right before covid and had to wait OVER 5 months for delivery which casued me to have to postpone my surgery.I was on the phone with the retailer and sent photos the day after is arrived because after ONLY one night sitting on it ,it was clear this was NOT acceptable .The major issues are with the lack of seating support and poor quality foam - TWO main things you consider when buying a new sofa.

There is NO (or very cheap/inadequate) seating support under the foam and the foam is of a VERY poor quality you can put your hand between the cushions and pinch your fingers together. We own a very old sofa in our den and you CANNOT do that.You sink down SO far it leaves your arm at an extremely awkward and VERY uncomfortable position if you want to use the arm rest and the arm rest was one feature we very much needed. We needed to add TWO pillows on top of the seat cushion to get the right seating level/height The lower sections of the back cushions lack proper filling ,are baggy DO NOT provide the much needed lumbar support and look sloppy. In short - the furniture is VERY uncomfortable , is cheaply made, poorly crafted ,does not function properly and looks /feels terrrible.

The padding is deficient in places so the material is baggy.In one corner the dacron is coming through.and the material is "shedding" these tiny fibers everywhere .The manual loveseat will NOT hold its position .You are either all the way sitting UP or must be all the way fully laid back. It does NOT stay reclined ,so you have to push your body all the way back and hold onto the arm IF you don't want it to close .We're married 31 yrs and this is probably the cheapest ,most uncomfortable piece of furniture we have ever bought.

It is a real shame that companies will charge so much for their products and fail to deliver - to their trusting customers - the quality and performance they expect and deserve?The worst part is we NOW have to go through this stressful buying process ALL over again and NOW with the pandemic ,theres NO telling what we can buy or how long it will take ? We cannot WAIT an indefinite period of time for a replacement .WE are extremely upset at the tremendous inconvenience this has caused us We had hoped to have our home completed before the upcoming holidays AND before my surgery .We have lost all trust in the Klaussner brand and would warn anyone to steer clear and select a reputable company .VERY disappointed :(((

Purchased the castaway 3 piece set from factory direct furniture Canada. Fabric started to have damage with tangled matt of threads where we sit after a few months.

Store owner snipped threads revealing 2 lines of backing fabric,2 days later threads continue to come out.

Store owner accused us of deliberately damaging set , then blamed pet and finally the type of clothes we wore. Contacted klaussner directly as this unscrupulous store owner cancelled our original warranty plus an extended one because the fix was too costly.

Sadly the managers of klaussner furniture agreed it was damage and therefore our fault. They forgot to say that you can't sit on it because you will damage it!

My set came from China , might want to check underneath as to where your set was made. After the fact , checked reviews on both companies and there's a recurring theme in complaints on both.