We purchased our sofa, loveseat, and ottoman from Gardiners a few years ago. About one month after the purchase, the ottoman began to come apart at the seams.
We contacted the company and the ottoman was fixed. Not long after, we noticed the pillows became flat. The seat cushions began sinking and the back cushions started rounding out. The back of the sofa is now concave, and the back cushions look like meatballs.
The fabric has a million pills, and the sofa had to be adjusted to keep from rocking. The arms of the sofa are dangerous to kids since the padding on the inside arm is non-existant, and has caused more than a few head bumps.
The loveseat has a long back pillow that now looks like a sausage. Buyer beware, stay away from Klaussner
Review about: Klaussner Sofa.
Monetary Loss: $1000.